How to Remove an Owner from Your Google Business Profile
If you’re the primary owner, you can remove any other owner or manager in Business Profile settings → People and access. If someone else is the primary owner, you must either have them transfer primary ownership to you first, or request access from Google.
Who Can Remove Whom?
| Your role | Can remove managers? | Can remove owners? | Can remove the primary owner? |
|---|---|---|---|
| Primary owner | Yes | Yes | Transfer first, then they can be removed |
| Owner | Yes | No | No |
| Manager | No | No | No |
How Do I Remove a User?
- Open your profile while signed in to the primary owner account.
- Choose the ⋮ menu → Business Profile settings → People and access.
- Select the person, then Remove and confirm.
What If an Old Agency or Ex-Employee Is the Primary Owner?
- Ask them in writing to transfer primary ownership to your email address.
- If they refuse or don’t reply, search your business on Google, choose Own this business? / Claim this business, and request access. Google emails the current owner.
- If they don’t respond within the time Google gives (usually about a week), you may be offered the option to verify and take ownership yourself.
How Do I Stop This Happening Again?
- Always keep primary ownership on a company email you control.
- Give agencies manager access only.
- Review People and access every 3 months.
Frequently Asked Questions
Will removing an owner delete my reviews?
No. Users can change, but the profile and its reviews stay.
Can an agency hold my profile hostage?
They shouldn’t. Our client ownership policy keeps your profile, website and ads in your name.
Locked out of your profile? Get help on WhatsApp · Who owns your Google Business Profile?
