Google Reviews Disappeared? Why and What to Do
Google removes reviews its spam filters think break policy: bursts of reviews, reviews from the same Wi-Fi or network, incentivised reviews, or reviews from suspicious accounts. Genuine reviews are sometimes caught too, and owners on r/GoogleMyBusiness report losing most of theirs at once. You can contact Google support, but removed reviews rarely come back. Keep asking steadily.
| Possible cause | Prevention |
|---|---|
| Many reviews at once | Ask steadily, after each job |
| Same network (shop Wi-Fi) | Let customers review later |
| Incentives | Never offer rewards |
| Profile edits | Avoid big changes at once |
Why do Google reviews disappear? Google’s automated filters remove reviews they think are fake or break the review policies. Genuine reviews get caught too. Common triggers in the UK are: – Several reviews arriving on the same day, for example after a mass text or email – Reviews left on the business’s own Wi-Fi or from staff and family – Reviews offered in exchange for a discount or a prize draw – Reviews from new Google accounts with no other activity – Links or phone numbers inside the review text
Sometimes reviews vanish for a short time during a Google system issue and then come back on their own.
